Frequently Asked Questions (FAQs)
General Questions
1. What is PANSTRIDE Wall Art?
PANSTRIDE Art Wall is a print-on-demand store specializing in high-quality wall art. We offer unique designs printed on premium materials, shipped directly to your door.
2. How does print-on-demand work?
Print-on-demand means each piece is custom-printed only after you place an order. This helps us reduce waste and offer a wide variety of designs without keeping large inventories.
3. Do you have a physical store?
No, we operate exclusively online. This allows us to offer a broader range of designs and keep prices competitive.
Ordering & Customization
4. Can I customize my order?
Yes! Some of our designs allow customization, such as adding names, quotes, or changing colors. Look for the "Personalize design" option on the product page.
5. How do I place an order?
Simply browse our collection, select your favorite artwork, choose the size and material, then add it to your cart. Proceed to checkout and complete your order.
6. Can I see a preview of my custom design before ordering?
For most custom prints, we provide a preview tool. If you need additional modifications, contact our support team before ordering.
Shipping & Delivery
7. Where do you ship to?
We currently ship to Canada, Hong Kong SAR China, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United Kingdom, and United States. If you’re unsure whether we ship to your location, contact us before placing an order.
8. How much does shipping cost?
We offer free shipping on all product.
9. Will I receive a tracking number?
Yes! Once your order is shipped, you'll receive an email with tracking details.
Product & Materials
10. What materials do you use for your prints?
Our prints are available on various materials, including:
• Premium Matte Paper
• Canvas
• Acrylic
• Metal Prints
11. Do your prints come with frames?
We offer both framed and unframed options. Check the product description for details.
12. How do I care for my wall art?
Keep your prints away from direct sunlight and moisture. Clean acrylic or metal prints with a soft cloth.
Payments & Discounts
13. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
14. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and special offers.
15. Do you offer bulk or wholesale pricing?
Yes, we offer discounts for bulk orders. Contact us at sales@panstride.com for more details.
Other Questions
16. Do you work with artists or accept design submissions?
Yes! We love collaborating with artists. If you’re interested, reach out to us at [Artist Inquiry Email].
17. How can I contact customer support?
You can reach us via email at sales@panstride.com or through our contact form
18. Do you have a loyalty or rewards program?
We are working on a rewards program. Stay tuned by subscribing to our newsletter!